Mitel: USU Knowledge Base Quick Links

Following are some links that will help you set up and troubleshoot the Mitel phone system. You will need to be logged in to USU Service Now to access these articles. A login will be provided. 

• Telephone: Mitel Connect Overview and Software Downloads (KB0011890)

• Telephone: Troubleshooting Common Shortel/Mitel Desk Phone Issues (KB0014491)

• Mitel Connect Chrome Extension (Useful if your system does not support the Mitel Connect App) (KB0015302)

• Telephone: ShoreTel/Mitel Desk Phone Quick Reference Guides (KB0010850)

• Telephone: Voicemail PIN (Voicemail Password) (KB0012052)

• Telephone: Record Personal Voicemail Greetings (KB0011192)

• Telephone: Conferencing Two or More Calls from a Deskphone (KB0010093)

• Telephone: Exit Mitel Connect (Not Just Close the App) or Log Off Completely (KB0012177)

• Telephone: Configuring Availability States (Formerly Call Handling Mode) (KB0015178)

• Telephone: Turn off Outlook Integration in Mitel Connect (KB0015176)

• Telephone: MacOS Mitel Connect Installation Guide and Security Exception(KB0015179) 

More Mitel Information...