Mitel: DND Displays on Telephone Handset

Owned by Margaret Winward, created
Last updated: May 16, 2022
1 min read

 Problem

My telephone handset display (DND) next to the Available status

 Solution

The (DND) stands for "Do Not Disturb". It is enabled because your calls have been set up to go directly to voicemail. You can change that status by doing the following:

  1. Open the Mitel client

  2. Select the Settings icon

  3. Select the Preferences gear icon

  4. Select Call Routing

  5. Change the setting  0 rings before incoming calls routed to voicemail

  6. Change the settings to Forward the call to my voicemail after 3 rings

  7. Save

 

 

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