\uD83E\uDD14 Problem 1
The SDA appears to launch in the taskbar, but the window itself won't appear.
\uD83C\uDF31 Solution
Usually this problem is when the SDA is pinned on the lower control bar.
Hover the mouse over the SDA icon symbol
Tap the alt key and space key at the same time to open the java pane
Select maximize.
Verified:
\uD83E\uDD14 Problem 2
I’m double-clicking on the app icon to open Sierra, but nothing happens.
\uD83C\uDF31 Solution
Usually this problem is when the computer running the client is not connected to the USU network.
If using a laptop or if using a desktop off-campus:
Connect using the VPN for staff access (slvpn.usu.edu/staff)
Once connected via the VPN, try opening Sierra again
If using a desktop on-campus:
Check to make sure the network registration hasn’t expired. If it has, renew it.
Once connected to the USU network, try opening Sierra again.
Verified: