\uD83E\uDD14 Problem
My ILLiad Customization Manager Desktop icon does not work
\uD83C\uDF31 Solution
The “Start In” field in the desktop shortcut is blank.
Right-click the Illiad Customization Manager icon on the desktop
Select Properties
Select the Shortcuts tab
Copy and paste the following into the “Start In” field: C:\Program Files (x86)\ILLiad
This can happen when an Illiad upgrade has been done.