Question
I purchased faster speed from my provider, then why am I getting the same speed at home?
Answer
You may have purchased a faster speed from your Internet Service Provider (ISP), but your modem may be older and not able to allow the faster speed. You may need a new modem. The new Internet speeds require what is called a DOCSIS modem. The 3.1 DOCSIS modems are the newest and allow very fast speeds. I have a DOCSIS 2.0 modem but it can only do around 200mg. The 3.1 can get over a gig. So you can get fast Internet from Comcast but you need the latest 3.1 Docsis to get the most out of the speed you purchase.
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If you are renting your modem, contact your ISP to discuss your options. There is also the option of purchasing a new modem. Make sure you find out which modems your ISP supports.
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